HMRC

May 2014 - April 2016

Worked on a range of projects for HMRC account across PAYE, VAT, Self Assessment and CT. UX and dev worked together in an Agile process. This entailed gaining a thorough understanding of the detail of each regime by talking to subject matter experts and distilling into the simplest design possible whilst maintaining clarity.

The projects worked to the GDS design principles; iterative and putting the user first. I produced UX designs and HTML/CSS prototypes for fortnightly user testing, conducted interviews, worked with Researchers on defining test scenarios and discussion guides. I also analysed live feedback comments and web statistics.

Business tax account home page

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Live screenshot (from my own tax account)

Busines VAT homepage

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Screenshot from HTML/CSS prototype, used for usability testing

Screen from Agents tax account flow

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Screenshot from HTML/CSS prototype, used for usability testing