Millie Guest - UX, Research and Service Design specialist

I can bring a wealth of experience to your project, with over 20 years of working in the digital industry. I completed a masters in HCI in 2010 and have specialised in UX consultancy ever since.

I've worked in government, finance, e-commerce, travel and entertainment across the full project life cycle. This includes analysis, research, ideation and UX and service design.

UX delivery is about team working and being able to effectively communicate ideas. These are my strengths as well as a variety of hard skills.



Lead UX
British Council: Search and booking flow
Jun - July 2020

Lead UX consultant to help the British Council introduce more agile and user centred ways of working.


UX Design
GULP: Homes England loans project
Feb - Jun 2020

UX consultancy for loan application and guidance.


UX Design
Digiterre: Greenfield project
May 2019 - Feb 2020

UX consultancy for BI project.
Under NDA

Methods DfE project

Methods: DfE discovery
Feb - Mar 2019

Research for discovery phase of use of technology platforms across DfE

 Border Force

Equal Experts: Border Force
Feb - Dec 2018

Research for digital visa project. Diary study and remote interviews

Reed online

Reed Online job site
Feb - Mar 2018

User research on project to understand customer behaviour and motivating factors in relation to buying job ads

BBH Samsung

BBH: Samsung
Dec 2017 - Jan 2018

In depth interviews to discover user attitudes when purchasing new technology


UX Research & Design
Experian comparison site
Jul - Nov 2017

Qualitative and quantitative research for price comparison site. Analysis of mobile and tablet experience

Barclays Investment Banking

UX Design & Research
Equal Experts: Barclays
Feb - May 2017

Inception, discovery, user research and analysis followed by UX design for Securities Lending MVP

Dept International Trade

UX Design & Research
Dept. of International Trade
May 2016 - Feb 2017

Discovery research for two projects followed by design for internal facing reporting and analysis dashboards


UX Design
Equal Experts: HMRC
May 2014 - Apr 2016

User research and UX design within GDS framework for businesses and agents' tax accounts


UX Design
Jan 2013 - Mar 2014

Design and specifications for retail bank. Loan application, change of details and rewards UX for mobile and desktop


UX Design & Research
Blue Lattitude: NHBC
May - Dec 2012

Focus groups, user research and UX design of online software for internal users

UX Design
2011 - 2012

UX design for website and native app.
Filters, booking and deals projects completed  


UX Design

User research and UX design for a range of services including new pages for river transport

Sony Music

UX Design
Sony Music
2007 - 2010

UI/UX design for video & e-commerce widgets and artist websites


Various positions
Pre 2007
Design and front end coding in various sectors including media and e-learning


UX design and accessibilty

Prototyping in HTML & CSS / Axure / Sketch

Service design

Qualitative research methods - personas, discovery, user testing, remote testing

Quantative analysis - analytics packages, live service analysis

Business Analysis - understanding business, technology and stakeholder needs


London N4