Lloyds bank

Jan 2013 - Mar 2014

UX Design

Mobile, desktop and multichannel projects

Worked on projects for both personal & business accounts. The challenge was to conform to security and compliance concerns and to work within the confines of the system capabilities whilst maintaining a user centred approach.

Work included benchmarking and analysis, communication of design rationale to multiple stakeholders and production of detailed and precise UI specifications for remote development teams.

Mobile journey for international payments


Screens to share with stakeholders

Business change of address journey


Produced to talk through the user journey with stakeholders