NHBC (National House Building Council)

May – Dec 2012

UX Design & Research

Insurance extranet project

Involved research and design of totally new online B2B collaborative workspace for NHBC, the largest UK new buildings insurance company. Processes and deliverables included requirements gathering customer interviews & focus groups, creating discussion guides, helping facilitate the focus groups and running user testing, holding sketching sessions and workshops with the product owners, creating prototypes for iterative cycles of review and UI specifications for final product.

Prototype for B2B extranet


Screenshot from HTML/CSS prototype, for usability testing

Report and recommendations from testing


Deck for recommendations

Heuristic evaluation


Page from report

Resulting changes to design


Screenshot from HTML/CSS prototype, used for usability testing